INTRODUCTION
The purpose of this document is to establish the conditions of use of the page www.beautyroombyef.com as well as the conditions of purchase of products through it by users.
We ask you to carefully read these TERMS AND CONDITIONS OF PURCHASE, as well as the PRIVACY POLICY before using this website. If you wish, you can print these conditions. By using this website or placing an order through it, the user accepts our TERMS AND CONDITIONS OF PURCHASE, as well as our PRIVACY POLICY, therefore, if you do not agree, you should not use the website.
GENERAL INFORMATION
In compliance with the duty of information contained in art. 10 of Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce, we inform you that the ownership of the website corresponds to Beauty Room By Erica Fernandez SL, address located at Rúa Río Ulla 2, 15142 Arteixo, A Coruña with email info@beautyroombyef.com and telephone 881 87 35 00, hereinafter Beauty Room B and Erica Fernandez SL.
USE OF THE SITE
By using this website and placing orders through it, the user agrees to the following:
Use the website solely for the purpose of consulting products and placing orders.
Do not make any fraudulent or false orders. If an order is reasonably considered to be fraudulent, Beauty Room By Erica Fernandez SL is authorized to cancel it and inform the relevant authorities.
Have legal capacity to enter into contracts (the user declares to be over 18 years of age).
Provide your contact information in a truthful and exact way in order to be able to send the orders.
PERSONAL DATA PROTECTION
Beauty Room By Erica Fernandez SL informs users of this website about its policy regarding the treatment and protection of personal data that may be collected by browsing or contracting services through the privacy policy. You can access the privacy policy from the website at any time.
PURCHASE CONDITIONS
Service availability. Users have the possibility of placing orders for the items offered through the website both for delivery to an address within Spanish territory and to a European destination. At the moment we do not ship to the Canary Islands, Ceuta and Melilla.
Lenguage
The contract will be formalized in Spanish.
Product availability
Orders are subject to product availability. If there are difficulties regarding the supply of the products or if there are no items in stock, Beauty Room By Erica Fernandez SL will inform the client of this circumstance, either by mail or by phone and will refund any amount that had been paid for the product or products not available or will exchange the product for another of the same value, as decided by the client.
PRODUCT PRICE
All current taxes are included in the prices of the articles, but shipping costs are not included, which will be added to the total amount. Beauty Room By Erica Fernandez SL reserves the right to modify prices at any time, although the products will be billed based on the price in force at the time of placing the order (subject to product availability).
The purchase order will indicate both the total price of the product/products, including VAT and the corresponding shipping costs, as indicated in the following sections.
The applicable VAT rate will be the one legally in force at all times depending on the specific item in question.
The expenses incurred in customs will be borne by the recipient.
HOW TO PLACE AN ORDER
To place an order you must select the desired item or items. Once you have selected all the items you want, they will be added to your shopping cart. The next step will be to process the order and make the payment. To do this, you must follow the steps requested on the website and follow the purchase instructions that appear on the screen. You will only be asked for the necessary data for the purchase and subsequent delivery of the order. Before formalizing the purchase, you must EXPRESSLY ACCEPT these conditions, as well as the privacy policy.
The data recorded by the website constitutes proof of the transactions carried out. The customer will receive order confirmation via email.
During the process, before making the payment, you can modify the details of your order. The order is not formalized until the process is finished, which will happen when you have made the payment. Clicking on “Pay” implies that you acquire and pay for the selected items, this step implies a binding commitment.
RIGHT TO CANCEL AN ORDER
Beauty Room By Erica Fernandez SL reserves the right to reject an order from a client with whom there is a dispute.
Likewise, Beauty Room By Erica Fernandez SL has the right to reject or cancel an order for justified reasons, such as:
Due to an error in the billing information (which is incorrect or impossible to verify)
If there is suspicion of fraud with the bank card
If it is not possible to send it to the indicated address
If there are reasons why it is suspected that the user is not a final consumer
If the user is under 18 years of age
If the full payment has not been made.
WAY TO PAY
Only payments in EUROS are accepted.
Payment by Bank Card: The total amount of the order, which will include the corresponding shipping costs, as the case may be, will be charged to the customer’s account at the time of purchase.
By paying by card and in the event that an incident occurs during the process (for example, the terminal will report the denial of the card) the order will be automatically cancelled. The bank card payment system is carried out through the Redsys payment gateway
By clicking on “Pay” the user is confirming the payment of the order as well as that the credit card is his. To minimize the risk of unauthorized access, your credit card details will be encrypted. Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize the payment, the order will be automatically canceled, informing the system to the customer about said cancellation.
Payment by Direct Bank Transfer: The total amount of the order will include the corresponding shipping costs.
By paying by Direct Bank Transfer, you will receive an email with the account number to make the payment. The order will not be processed until the payment has been debited from our bank account. Once the payment is confirmed, we will proceed to process your shipment and you will receive a confirmation email.
DELIVERY
The products will be sent to the address that the user has indicated. In case of error on the part of the client in the delivery address, the costs of redelivery will be paid by the client.
The shipping time depends on your location, but you can estimate it as follows:
Spain Peninsula and Balearic Islands 72 hours (counted in working days) from the expedition.
European countries: from 3 to 8 working days from the expedition.
Once the expedition has been completed, you will receive an email with a link to track your order. Two delivery attempts will be made
All orders will require a period of 24 hours for the preparation and management procedure. After this period the order will be sent by the chosen courier service.
During product launch campaigns or in periods of high sales volume, due to increased demand, order preparation, processing and shipping times may be longer than usual.
CORREOS SERVICES:
SHIPMENTS TO PENINSULA:
Correos Express: Home delivery of urgent shipments. Delivery time between 24 and 48 hours with guaranteed date and time of arrival. Localized shipping at all times, with notification of arrival via SMS and/or email.
In the order tracking link that you will receive once the expedition has been completed, you can easily modify the delivery of your shipment from a computer or mobile phone to adjust it to your needs in real time in the Flexible Delivery section. Two delivery attempts will be made at home under signature and 15 days of permanence in the reference Post Office in case of not being able to make the delivery. For the purposes of calculating the delivery period, Saturdays and holidays will not be counted
SHIPMENTS TO THE BALEARIC ISLANDS:
Correos Paq Estándar: Home delivery of non-urgent shipments with guaranteed delivery times between 48 and 72 hours, depending on the origin and destination. Localized shipping at all times, with notification of arrival via SMS and/or email. Two delivery attempts at home under signature and 15 days of permanence in the reference Post Office. For the purposes of calculating the delivery period, Saturdays and holidays will not be counted. Includes Modify: easily modify the delivery of your shipment from a computer or mobile phone to adjust it to your needs in real time Two delivery attempts at home under signature and 15 days of stay at the reference Post Office. For the purposes of calculating the delivery period, Saturdays and holidays will not be counted
Correos Oficina: Delivery at the Post Office of non-urgent shipments and with delivery times between 48 and 72 hours, depending on the origin and destination. Localized shipping at all times, with notification of arrival via SMS and/or email. The shipment will remain in the office for a maximum of 15 days. For the purposes of calculating the delivery period, Saturdays and holidays will not be counted
Undeliverable
If it is impossible to deliver the order at the indicated address, THE SKIN FACTORY SL will try to deliver it to a third party indicated by the customer or try to deliver it again at a later date. For this reason, we ask that if you are not going to be at home, contact THE SKIN FACTORY SL to arrange delivery another day.
If within 15 days, counting from when your order is available for delivery, the order could not be delivered for reasons not attributable to Beauty Room By Erica Fernandez SL, we will understand that you wish to withdraw from the contract and we will consider it terminated.
As a consequence of the termination of the contract, we will return all payments received from the user, including delivery costs, without undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract terminated. Please keep in mind that the transport derived from the resolution may have an additional cost, so THE SKIN FACTORY SL will be authorized to pass on the corresponding costs.
Cancellation of an order
The user has the right to cancel an order without giving any explanation. This right is the right of withdrawal established by art. 102 Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.
To cancel an order you can use the form that appears in the link or you can notify it by email by contacting Beauty Room By Erica Fernandez SL by postal mail at the address Rúa Río Ulla, 2, Bajo, 15142 Arteixo, A Coruña.
If you send us an email or written communication, please include details of your order to help us identify it.
The withdrawal period will expire 14 calendar days from the day that the client or a third party indicated by the client, other than the carrier, acquired material possession of the goods or in the event that the products that make up the order are delivered separately, 14 calendar days from the day that the client or a third party indicated by the client, other than the carrier, acquired material possession of the last of the aforementioned products.
Once the right of withdrawal has been exercised, the user must send the delivered products to the indicated address, thus assuming the return costs. Please note that if you decide to return the items to us postage due, we will be authorized to charge you for the costs that we may incur.
The right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which the customer received them. For parapharmacy products, no refund will be made if the products have been unsealed, if they are not in the same condition in which they were delivered, with their entire content and have not suffered any damage, so you must be careful with the product(s) while they are in your possession. Please return the item using or including all of its original packaging with all tags. In perfect condition, unsealed and unused and with all its contents. Please do not remove the tags until you are sure you want to keep each item.
For hygiene reasons, if the products have been opened and used, they are not suitable for return.
After examining the article, we will notify you if you are entitled to a refund of the amounts paid. If the return includes the entire purchase, the correct procedure has been followed and the products are new and unused, we will proceed to refund the full purchase amount plus shipping costs within 14 days of receiving the canceled order.
If the return only includes a part of the order, the correct procedure has been followed and the products are new and unused, we will only refund the value of the returned products, without shipping costs.
Return of defective products
If you return the products to us because they are defective or the descriptions do not correspond to them, we will proceed to refund the total price of the products, together with the derived shipping costs and the return of the item.
RESPONSIBILITIES
The access and use of this web page is the responsibility of the users. It is not subject to guarantee by THE SKIN FACTORY SL: The infallibility, availability, continuity, the absence of security deficiencies of the website
That the content of the page or the information that passes through it is free of viruses or other harmful elements, as well as errors, omissions or incorrectness.
The possible damages or losses that could derive from interferences, omissions, interruptions, computer viruses, breakdowns or disconnections in the operational functioning of the web page
Delays or blockages in the use of this page caused by deficiencies or overloads of the data processing center, nor of the damages that may be caused by third parties through illegitimate interference that is beyond the control of Beauty Room By Erica Fernandez SL.
Beauty Room By Erica Fernandez SL is exonerated from liability for any damage or harm that the user may suffer as a result of errors, defects or omissions in the information provided, provided that it comes from other sources.
Mere access to the website does not imply any type of commercial relationship between Beauty Room By Erica Fernandez SL and the user.
Beauty Room By Erica Fernandez SL only supplies products for domestic and private use. The customer agrees not to use the product for commercial, advertising or resale purposes. Beauty Room By Erica Fernandez SL has no responsibility for any loss of profit, loss of business, business interruption or loss of customer business opportunities.
Assignment of rights and obligations
The contract is binding both for the client and for Beauty Room By Erica Fernandez SL, as well as for our respective successors, assignees and successors in title. The client may not transmit, assign, encumber or in any other way transfer a contract or any of the rights or obligations derived from it, without having obtained the prior written consent of Beauty Room By Erica Fernandez SL.
We can transmit, assign, encumber, subcontract or in any other way transfer a contract or any of the rights or obligations derived from it, at any time during its validity. To avoid any doubt, said transmissions, assignments, encumbrances or other transfers will not affect the rights that, if applicable, you, as a consumer, have recognized by law, nor will they nullify, reduce or limit in any other way the guarantees, both express and tacit, that we could have granted you.
INFORMATION AND CONTENTS OF THE WEB
The information displayed on the website is current on the date of the last update. Beauty Room By Erica Fernandez SLreserves the right to update/modify/eliminate information on this website at any time and without prior notice.
In the event that the web page contains links to other web pages and materials from third parties, said links are provided for informational purposes only, without Beauty Room By Erica Fernandez SL having any control over the content of said web pages or materials. Therefore, we do not accept any responsibility for any damage or loss arising from its use.
Beauty Room By Erica Fernandez SL reserves the right to modify the Terms and Conditions of Purchase. The modifications introduced will not be retroactive. If you do not agree with the modifications introduced, we recommend that you do not use our website.
VIRUSES HACKING AND OTHER COMPUTER ATTACKS
The user must not misuse this website by intentionally introducing viruses, Trojan horses, worms, logic bombs or any other program or technologically harmful material. The user will not try to gain unauthorized access to this web page, to the server on which said page is hosted or to any server, computer or database related to our web page. The user agrees not to attack this web page. Failure to comply with this clause could lead to the commission of offenses typified by the applicable regulations. We will report any breach of these regulations to the competent authorities and will cooperate with them to discover the identity of the attacker. Likewise, in case of breach of this clause, you will immediately cease to be authorized to use this website. We will not be responsible for any damage or loss resulting from a denial of service attack, virus or any other technologically damaging or harmful program or material that may affect your computer, computer equipment, data or materials as a result of the use of this website or the downloading of content from it or to which it redirects.
INTELLECTUAL PROPERTY AND COPYRIGHT
The user acknowledges and consents that all copyright, registered trademark and other industrial and intellectual property rights on the materials or content provided as part of the website correspond at all times to THE SKIN FACTORY SL. The user may make use of said material only in the manner in which he is expressly authorized.
CODE OF CONDUCT
We support the values of tolerance and respect towards others.
For this reason, by using this website, you accept:
- Not transmit comments of a racist, violent, xenophobic, malicious, insulting, obscene or illegal nature;
- Not disseminate any content that may be harmful, defamatory, unauthorized, malicious or that causes an infringement of privacy or publicity rights, that incites violence, racial or ethnic hatred, or that constitutes gross indecency or incitement to commit certain crimes or offenses;
- Not to use the Web for political, propaganda or proselytizing purposes;
- Do not publish any content that advertises or promotes any products and/or services that compete with the brand(s) displayed on the Web;
- Not distort the purpose for which the Web was designed, including its use as a dating service;
- Not disseminate any information that may directly or indirectly enable the nominal and specific identification of a person without their prior and express consent, such as last name, postal address, email address or telephone number;
- Do not disseminate any information or content that may be traumatic for the youngest;
- Do not intimidate or harass others;
- Not carry out illegal activities, including those that may harm the rights of anyone in relation to any software, photographs, images, text, videos, etc.;
- Do not broadcast content (including photographs or videos) that shows minors.
APPLICABLE LAW AND JURISDICTION
The use of this web page and the contracts for the purchase of products through it will be governed by Spanish legislation. Any controversy that arises or is related to the use of the website or with said contracts will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.
You can make any complaint and claim before Beauty Room By Erica Fernandez SL by email MAIL or by post to the address Rúa Río Ulla, 2, Bajo, 15142 Arteixo, A Coruña.